The system uses voice-recognition technology, so that it does not require any operators to operate it. When a customer places a call, the auto dialer system will automatically dial the phone number shown on the caller ID. Once the call is answered, the auto dialer connects the call to a real person or an
automated
message recorded in the database. This eliminates the need for sales representatives to take the time to sit in front of the computer and manually dial each number.
Auto dialers are used to automate various processes in a telephony solution. It can be used to record the information for the return phone, forward calls to fax machines or auto responders, or schedule callbacks when the office’s busy. Some advanced auto dialer systems can also be configured to perform voice message marketing. This feature gives marketers the ability to send out pre-written messages to targeted audiences, as well as specific messages tailored to certain industries or geography.
Auto dialers are very helpful for telemarketing efforts. They allow agents to make direct phone calls, without having to hire salespeople to do the job. With automatic phone dialer applications, agents can enter specific phone numbers and automatically place calls. These applications can be integrated with other telephone solutions like email or web conferencing, allowing agents to share information with other agents, in real-time. They allow real-time interaction with customers, which is why these applications are popular among businesses. A well-designed phoneBurner will allow agents to make thousands of phone calls per day, with minimal training and no special technical knowledge required.
A good phone system is essential for any business. Without an efficient system, employees cannot take their full workload off their supervisors. As such, businesses often look for auto dialer software solutions that are able to automate their entire telephone system. But finding the right auto dialer software can be tricky. Here are some of the things to look for in an auto dialer system:
– Predictive Dialers. These auto dialer systems allow agents to place calls based on existing contact information and past phone calls. It can capture various information, including phone number, name, address, and more. This information is fed into the program’s database, and the program will then apply various actions based on these factors, including when to contact the customer, how many times to repeat a message, and so much more.
– Integrated CRM. The right auto dialer software has the capability of handling customer relationship management, which is vital for large companies that handle multiple contacts with customers. By using a customer relationship management system, agents can manage contacts, follow up with calls, and collect data that is pertinent to their agents. Additionally, these programs have the ability to integrate with other business applications and web features. This way, agents can share information with other departments, such as accounts payable, marketing, finance, and human resources.
– Phone Numbers Auto Dialer. Some phone systems, such as hosted PBXs, are able to dial phone numbers from an Internet connection. This feature is called multi-homing.For larger businesses, this is advantageous because not all phone numbers will be answered by the auto dialer meaning computer-based voice of an agent.
Apart, from an efficient phone system, a good auto dialer software solution also has the capability of handling multiple calls simultaneously and automatically. In addition, the solution should include features that help agents schedule calls in a convenient manner. It is important for auto dialer solutions to allow agents to set “hotlines” that receive numerous calls in a short period of time. Auto dialers should also allow multiple callers to dial the same number at the same time. With the right auto dialer software solution, you can easily handle a large number of calls without spending more time with connecting callers to agents or handling incoming calls